Welcome Farm Friends to the start of a new farm season. Some of you have been getting Market Boxes all winter long and you will simply continue getting them- Thank YOU for your year round support!
Some of you just found us recently or look forward to spending the 20 week "Summer Season" with us - We are so glad you found us and we thank YOU for your support!
Isn't is great to be able to have a CSA that fits your season of life?!? We are grateful for each one of our members and the ways in which you support this growing family farm in New Tripoli. We have great things in store for you this year.
For those of you who are new, what happens next?
This email is your notification that it is time to customize your box. Your box will come pre-filled with items from your preferences, that you hopefully set up when you signed up. If not, don't worry, you can set up or change your preferences in your account at any time.
Each week, you will want to go into your account and customize your box so that you get exactly what you want in your market box. You have paid for a certain size, so fill it up to that dollar amount. If you go over, your card will be charged the difference 1-2 days before your delivery arrives.
We have done the work in finding you high quality, organic foods so all you have to do is fill your box and be done. We do the rest!
We always have new products, so be sure to read these emails to stay up to date on what is new. Also, you will want to join our Members-ONLY Telegram group (See the link below in the very important tips section.) We have a great community that shares tips and recipes AND you are the first to know of any news we need to communicate to our members.
You have until Sunday at 7:00 pm to customize. Have fun shopping!
We'll Keep Farming for You,
Reuben, Tessa, and the Willow Haven Farm Team
See below for very important tips.
VERY IMPORTANT: Check your preferences: your box will be automatically filled with the items YOU prefer. You can always change items out, but sometimes our veggies, especially, are limited so it is best to have your box filled with your preferences on the first pass. You can change your preferences at anytime throughout the season.
EVEN MORE IMPORTANT!! Customize: Once you receive this email, you can now customize your box. Customize your box by swapping and/or adding additional items you like from our ever-growing selection of high quality organic foods and products. You can swap or add in your Harvie account and your card will be charged upon finalization of your order. The customization window will open on Fridays and close at 7pm on Sunday.
Add another item to your cart: Your market box is like your grocery budget for the week. Check to see if you have "more value" left in your box by going to customization - click on your cart - then click back to the items. If you have left over value in your share, try adding another low cost item to your cart.
**You'll want to join the MEMBER ONLY Telegram group to get updates on your farm share. Click on this link to join the Willow Haven Farm Share Members Group: https://t.me/+XztPBRAMolA3ZDYx
What we need from you: RETURN BOXES...
If you are getting a box delivered: Please remember to put your box out before your next delivery so the driver can take it back to the farm to be reused. Before returning your box (and other packing materials) for pick up - please remove your box label. Why? It saves Farmer Reuben and the crew much time :)
However..... please do SAVE YOUR LABEL if you are missing an item or something is unsatisfactory, Farmer Reuben and the team really do want to know about it. Sending us a picture of your label will help us diagnose our error in the pack line and make improvements. (You can discard your labels afterward.)
** Please return any waxed boxes, green cartons, freezer bricks, and reflective box liners at the time of your next delivery or pick up.
** If you have any questions about customizing your box, billing or your account, contact Harvie support. Any other questions, contact me! Read help doc How Swaps Work and How Preferences Work help doc.
** Be sure to check out these FAQs to help you learn to navigate your Harvie profile and see how many options you have with your Subscription.
** Earn Farm Credit for signing up friends as members of our farm. Here's how to Refer A Friend! What are Farm Credits? Read How to Receive and Redeem Farm Credit.
**If you want ideas of how to prepare your veggies - join the Harvie Member Facebook Group. It's full of CSA Members who have lots of experience with uncommon CSA veggies. Just post a picture and ask "What do I do with these?" and you'll get a ton of comments and suggestions.
**If you want to see more behind the scenes stories and videos make sure you are reading my Friday Farm News emails. You should be getting them already because you are a member but if not... Subscribe!
