I included the following info in your order confirmation but in case you didn't see, here are some notes and links that you'll find helpful as we go through the season. Sorry, it's a lot! I tried to condense. But there are so many features with this Harvie platform that I think its all helpful info esp if you are new.....
- Each delivery you can expect two e-mails from us via "Harvie":
- "Time to customize" will let you know what is destined for your box. Should you want to swap anything you'll have a few days to do it once you get that email , just click the link. The e-mail will let you know the customization time window, and when customization closes so we have time to pack up your boxes. If you decide you need to cancel, reschedule the bag or pick it up at another spot, that first email is your final chance to do so.
- "Your box is on the way" will be sent as we're packing your box, to let you know what we've packed for you as well as the details for your chosen pick-up location. Your final payment for each delivery, if applicable, will be charged at that time.
- You can log into Harvie at any time to do things like edit your preferences, reschedule a bag by either changing the date or location for pick-up, update your contact information, and see your payment history.
- There's a handy FAQ page here for Harvie which covers topics like setting your preferences, swapping items after your box has been pre-filled, adding extras or putting your box on hold.
- Preferences are what Harvie uses to fill your box, so if you find you want more or less of a certain item, just tweak your preferences as we go through the season. If you love or like something, you're more likely to get two of that item before getting something that's just "I'll eat it". You'll never get items that you mark as "Not for me". If you prefer to ignore the emails through the season and just be surprised by what you get in your share, you can still spend a few minutes to set your preferences now and know we'll pack your shares based on that information.
- To customize week by week, you can swap items in and out of your box. Beside each vegetable is a little smiley face so you can adjust your preferences on the go too - I recommend setting your preferences so you get more of what you want filling automatically into your box!
- Adding "Extras" is also an option, for when you'd like to buy more. Just scroll down on that first email to see what is available.
- You can customize as many times as you like till the customization window is closed, so if you change your mind just log in and adjust your order. If you want to check what's currently in your box go to My Shares.
- Your credit card on file will always be charged when you get the "Your box is on the way" e-mail. There's a simple explanation of the payment plan here, and you can always log into Harvie and choose "My Deliveries" to see what amount will be due each delivery. The amount will be based on whether you're on the payment plan, or paid in full, if you swap above your value, or if you choose to purchase extras and will be updated while you customize your box.
- Take a moment to check "My Deliveries" to re-arrange them around any planned holidays. I recommend changing the delivery to another day right away, instead of using hold. Change location is for just that, change date applies if you're keeping the same location and only changing the date. There's a full explanation of how to rearrange your deliveries here. If you wait till the last minute to cancel (which you can do from your customization e-mail) the default is to reschedule to the following delivery, meaning you would get two next time unless you change the date.
- If you've got a question about Harvie or can't figure out how to do something, the Harvie team is here to help either with their chat system in the web portal or by e-mail at support@harvie.farm . They've got someone monitoring their e-mail even on weekends and they're awesome, friendly people quick to reply with answers! They have full access to your payments, rearranging deliveries last minute, and the web portal in general.
- We're always happy to replace if something slipped through quality control! Our goal is to get you the best of what our farm has to offer. Please email us at jennyjackfarm@gmail.com if you need to report any missing or unusable items in your share.
- If you're collecting from a host pick-up location, please direct any questions back to the farm - the hosts don't have any answers for you, all they provide is a place to store the shares in the time window for your location. For delivery day dilemmas, Jenny's cell is best: 706-333-4479.
Thanks for supporting our farm!
Jenny, Chris and crew
