Happy Friday!
I see some very cold temperatures around -30 in the forecast for our delivery days next week on Thursday and Friday. If you receive home delivery and do not plan to be home during you regular delivery time, it is super important that you leave a cooler with a warm water bottle out next to your door so that your orders will not be ruined by the cold. Thanks so much for helping us get your orders to you safe and sound!
Home Delivery Orders:
If you get your orders home delivered we very much want to make sure that your products are not freezing. If you didn't see the email I send earlier this week please read the summarized notes below:
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Winter Delivery Precautions: To ensure your Steel Pony orders arrive in perfect condition, especially in chilly weather, please place a cooler with a warm water bottle outside your home if you'll be away during our delivery hours (3-5 pm). This simple step prevents freezing and guarantees the freshness of your products upon arrival.
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Delivery Time Variations: Our team is adjusting to the winter season, leading to slight variations in delivery times. Staff transitions may cause deliveries to be a bit earlier or later than usual. We appreciate your patience and understanding during this period.
Updates & Reminders
- Referral Program: Did you know we have a referral program? Refer a new customer, and both of you get a $25 credit! Check out the easy steps here
- Customization Cut-off Time: Remember, your box is open for customization until this Sunday at 10:00 pm. Take a peek at your items and make any adjustments needed.
- Missing Items & Quality Concerns: If you encounter any packing errors or items not up to your standards, reach out to us at info@steelpony.ca. We're here to make it right for you.
- Setting Preferences: Haven't set your preferences yet? Doing so will enhance your experience. Check out the guide here.
- Home Delivery: If you won't be home, leave a cooler out, and we'll place your order inside. Consider using a hot water bottle in colder weather to keep things cozy.
- Missed Pick-ups: If you can't make it, reschedule or cancel your order via your Harvie account here. Changes can be made until Sunday night at 10:00 pm. If emergencies arise after this, let us know at mike@steelpony.ca or text us at 403-506-3634.
Remember, any orders not picked up within 24 hours after the pick-up window will be thoughtfully used or donated to minimize waste.
Thank you for supporting the local economy, strengthening the supply chain, and connecting farmers and producers with food lovers like you. We appreciate each one of you!
Enjoy your farm-fresh delights!
Warm regards,
Mike and the Steel Pony Farm Team
