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Join Our Team: Support Specialist

Harvie (http://harvie.farm) connects local consumers with local farmers who deliver shares of farm fresh products customized to their personal preferences.

Our company was started in 2006 to meet the technology and marketing needs of local farmers across the US, Canada, and internationally and has served 1000’s of farms in the last 13 years. The Harvie platform was introduced in late 2016 to address the changing landscape of food buying and to help farmers grow sales and profit by making local food more accessible through a customer friendly CSA / farm share model. The concept has grown rapidly. In 2019, Harvie will help 90 farmers deliver over 363,000 shares (roughly 1000/day) with much more growth planned in 2020 and beyond.

To keep up with growth, the Harvie Team is hiring a Harvie Support Specialist.

The Harvie Support Specialists work as the front line of customer support for both assisting our partner farms as well as their customers.  Support requests come in through several channels, primarily email, but also phone and online chat. Support for our partner farms includes everything from setting up new accounts to training farm employees on software features to everyday problem solving.  Supporting our farmers’ end users often involves more mundane tasks such as helping them get signed up, scheduling vacations, billing questions and other account management issues.

As with any small company, this position will be multidisciplinary and will occasionally include work involving other aspects of the company including marketing, product development and testing.  

This is an exciting opportunity for independent, self-starting individuals who are ready to grow with Harvie.

Important details:

Full-time position with some flexibility (32-40 hours/week)

Competitive salary adjusted upward with experience

Health benefits, retirement plan, and paid vacation

Professional development opportunities supported

Harvie farm share paid for by the company from a partner farm near you!

Office on North Shore of Pittsburgh, 10 minute walk from downtown, free parking

Relaxed dress code and office environment

Regular weekday schedule with some regular weekend coverage required

Equal Opportunity Employer

Requirements:

Highly organized to manage multiple goals simultaneously

Puzzle-solving — deductive ability to get to root causes of problems

Comfort with friendly phone support — support is unscripted and requests are often unique

Ability to explain technical concepts in a non-technical manner

Comfortable running demos and speaking on the phone

Ability to write courteous, friendly, and clear support emails

Ability to learn or have experience with web-based utilities such as Google Suite (Gmail, Google Docs, Hangouts, Google Sheets), Zendesk, Atlassian Suite, Slack, and Zoom

Apply

Send resume and cover letter in PDF format to mike@harvie.farm with subject line “Work at Harvie”.

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About Harvie Farm Team

Interesting in taking your farm share sales to the next level?

The Harvie Farm Team is a sales team for your farm. The goal is to help you take your farms marketing efforts to the next level by bringing on team members and executing campaigns on your behalf that can assist with promotional activities. There are a couple different ways to participate. Choose one or both!

How it Works

Farm Team Members

Harvie will work with you to find and train “team members” that will act as brand ambassadors on your behalf. This includes

  • Helping craft outreach descriptions for team members
  • Training and marketing materials for team members
  • Monthly call to touch base with team members
  • Monthly reporting for payout
  • Workplace Wellness Farm Share Program

Goal

  • Assist with setting up new pick up locations
  • Community outreach such as helping set up tabling events, postering, handing out literature
  • Blogging
  • Sharing information on social media
  • Set up workplace farm share sites
  • General cheerleader for your farm

Member Acquisition Program

 Harvie will work on your behalf to plan and execute Facebook ad campaigns. This includes

  • Custom ad copy (images and text)
  • Creation and management of the Facebook ad campaign
  • Includes an interactive chat bot, follow up text messaging and email drip campaign.
  • Reporting and analysis

Goal

  • Lead generation
  • Share sales  
  • Specifically targeted geographical areas

Details

Harvie will assess a 10% fee for member acquisition program for the first year and 5% in the second year. This essentially covers our cost to plan and execute the campaign as well as pay for the ads.

Harvie will send you a monthly sales report for all farm team members. The farm will then pay out the 10% commission to the team members on a monthly basis for the first year and 5% for the second year.

Interested in learning about how the farm team can help your farm reach its goals?

Set up a call with our community manager, Stefanie here https://calendly.com/stefaniejo/marketing and please indicate this is a call for farm team!

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Local food goes mainstream

Local food goes mainstream!
Local food goes mainstream!

Local food is no longer just for “foodies” at the fringe of the food system. Local food is now part of the traditional food system. This is a good thing! This is where the next wave of growth will happen in local food over the next 10 years.

This point was brought home to me in the last few weeks at the Farm to Table conference in Pittsburgh which joined forces with the Home and Garden show this year. The Home and Garden show brings in 100s of thousands of people from across the region to see 1800 exhibits in 10 acres of tradeshow space. It is a spectacle to see! And the Farm to Table conference is now simply part of it: we are rubbing shoulders with mattress salesmen, roofers, and European massage chairs.

Local food is for everyone now.

Local food is at Wal-mart and it is in our schools.

We are no longer an alternative to the existing food system. We are now the food system.

This is aspirational, of course. We are just entering the mainstream and there is so much work left to do, but I believe we need to act like we belong.

To continue to grow, we need to innovate. We need to think about convenience, price, and the offer we are putting in front of consumers. We need technology. We need farmers who are ready to take the calculated risk to scale up their operation. We need to spend more money and energy on marketing.

What worked for the “true believers” (0.5-1% of the population that has supported local farms) will not work as we aim towards 5-10%. This next slice of the market has different expectations and needs.

Harvie is my contribution to this effort, but it is going to take a multitude of innovations to make local food an every day part of our food system.

What are you doing at your farm, in your business, or in your organization to take local food mainstream?

Your friend in innovative farming and marketing,
Simon.

-Simon Huntley
CEO/Founder – Harvie
http://harvie.farm

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CSA Day is this Friday!

It is CSA Day this Friday — the perfect time to buy your farm share for the 2019 season!

To celebrate, we are running a contest! The winner will receive $250 towards their CSA / farm share. To enter:

  • Follow harviefarms on Instagram
  • Like this post and tag a friend who might be interested in a CSA / farm share program
  • For extra entries tag your farmer or repost this image or this image on Instagram or Twitter with the hashtag #CSAday

About CSA and CSA Day

Community Supported Agriculture (CSA), or farm share, is a simple concept. A consumer buys a membership with a farm and gets a “share” of products from that farm throughout the growing season.

Since the first CSA farms started in the United States at two farms in Massachusetts in 1986, this model has been wildly successful with many thousands of CSA farms in the United States, Canada, and spreading to the rest of the world.

CSA / farm share is a vital piece of the local food economy because it allows small and medium scale farmers to compete against the traditional food system by guaranteeing a market for their crops.

CSA / farm share is good for consumers too because it is the best way to form a relationship with a local farm and get the freshest, healthiest, and tastiest food into the kitchen.

Whether you care about the viability of local farms, land use, environmental issues like the long distance that food travels in the traditional food system, or you just want to eat well.. you should be in a CSA program.

Here at Harvie we are doing our part too by making CSA programs more customer friendly in the age of Amazon Prime, Blue Apron, and the plethora of other food buying options you have — customizable shares (never want beets, never get them!), low up-front cost payment plans, scheduling around vacations, and recipes for the products you get each week. We want to make it easy, fun and tasty for you to support your local farm!

CSA Day

Five years ago, I ordained the last Friday in February as “National CSA Sign-up Day” (since shortened to CSA Day) because, based on our data, it is the most popular day of the year to sign up for a CSA / farm share. More info at http://csaday.info/.

So this week, if you have not already, join your local farm’s CSA / farm share program and make a promise to your farmer and yourself that you will buy healthy, fresh local food throughout the growing season.

Find Your Farmer

If you do not yet have a farmer, search harvie.farm or csaday.info/directory or reply back to this email with your address and I’ll find a farmer in your area.

Thanks for supporting your local farmer!

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FarmFan is shutting down Jan 4th, 2019

Dear FarmFan Customer,

As of January 4th, 2019, we are going to discontinue the FarmFan service.

Thank you for coming on this journey with me and my team. Since we launched in 2014, FarmFan has sent over 2,500,000 text messages to farmer’s market customers.

In five growing seasons, I’m proud of what we accomplished with FarmFan, but it never achieved the critical mass of farms and markets to make it a viable long-term business. It is time for us to say good bye the FarmFan.

We will take some of learning from FarmFan and apply it to our Harvie platform and allow farms to send text message reminders to their members when farm shares are delivered to a site.

In the intervening years, there have been a variety of text message reminding programs that have come on the market for more general use so if you want to keep doing text messages for your market customers, you should be able to find a service to do that.

Creating new products is messy work and some things work and some things don’t. That is the nature of the work I do. After 12 years in this business, that is one hard lesson that I have learned. I’m proud to say that we will keep innovating and working along side you.

If you have any questions, please let me know.

Best and thank you!

-Simon Huntley
Founder and CEO, Harvie & FarmFan

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Join Our Harvie Farm Team!

Harvie is seeking part-time interns for our Harvie Farm Team! Farm Team members will act as independent farm-to-fork sales representatives and help connect consumers to farms in the Pittsburgh area including Cherry Valley Organic Farm, Who Cooks For You, Harvest Valley Farm, Rivendale Farms, and more.

We are looking for motivated, energetic, and dedicated individuals to connect the Pittsburgh community, workplaces, employees and consumers to our Pittsburgh area Harvie farms by building relationships both on and offline. You will get as much or as little as you put into this position. For example – just want to share information on your blog in a more traditional “affiliate”style? We have a place for you. Have some extra time and really want to engage with your community one on one about farm-to-fork eating? You’ll be rewarded for that as well!

We want to work with people who can answer yes to most of these questions:

  • Do you vote with your dollar by supporting your local farmers?
  • Are you always telling family and friends about the importance of local food?
  • Are you considered the “go-to” person in your crowd when it comes to health and local food questions?
  • Do you enjoy working with people and building relationships?
  • Do you already have a platform to spread the local food word on your blog, Instagram,  Facebook or LinkedIn?

Ways to Participate:

INFLUENCER

Engagement Level = Low

Income Potential = Varies depending on number of followers

Are you active on social media with a high number of followers? Do you have a health or wellness related blog? Want to blog about farm shares and share recipes? We’ll give you a customized link to track back sales to your social media and blog activities!

REGIONAL SALES

Engagement Level = Medium

Income Potential = Medium- High

Research, identify and build relationships with community members and organizers, put up posters, distribute literature and table at health and food related events in predetermined areas.

WORKPLACE SALES/LOCATION COORDINATOR

Engagement Level = High

Income Potential = Medium – High

Research, identify and build relationships with HR managers, wellness program managers, office managers or business owners to develop a farm share pick up location. This could include cold calling, setting up and attending meetings, doing educational presentations, securing location sites and promoting membership. Potential to help establish workplace farm share programs, staff a workplace pick up location and act as the point of contact for the farm and members. Other duties may be needed and will be assigned by the farm.

What you get:

  • 10 percent commission first year/5 percent commission second year directly linked back to your sales efforts.
  • Potential for a comped farm share based on a minimum sales requirement
  • Earn other Harvie gear (hats, hoodies, t-shirts, mugs, etc.)
  • Weekly calls with other Harvie Farm Team members
  • Private Facebook Group with other Harvie Farm Team members
  • A dedicated Program Manager to help you succeed
  • Tool kits to help in the sales process
  • Customized tracking link to track back sales directly to you

Other position details:

  • Work as little or as much as you want
  • Independent contractor position paid on commision as a percentage of sales
  • Must be able to do on-farm visits as part of the onboarding process

Fill out the application here. Our program manager will be in touch with you!

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Sales Channel Profit Margin Analysis Spreadsheet

My core mission at Small Farm Central / Harvie is, “make local farmers more profitable.”

As a local farm, you have many different sales channels available to you. For example, as some farms saw CSA sales decline, they shifted their sales to “small-scale wholesale” like aggregators or restaurant sales.

Or you may be trying to decide between running a traditional CSA and transitioning to Harvie — how will the extra costs and benefits effect profit margins? This spreadsheet helps me to be confident that I can help farmers be more profitable even as they pay us a higher fee than before.

Or perhaps you are considering moving to larger scale wholesale from direct-to-consumer channels: how will this change effect profit margins?

Each sales channel has a different cost and profitability profile and I realized that I could put this all on one spreadsheet so I created this “Sales Channel Analysis Worksheet” that is freely available on Google Sheets:
https://docs.google.com/spreadsheets/d/1RUIlbKG9ESC8VCauOhR4HkqDsuDa2BHsTcd5cxcHkj0/edit#gid=0

I have gotten feedback from several growers on this, but I would love more feedback and to keep improving this spreadsheet.

I have added comments to many of the cells to describe the thinking behind each assumption. Feel free to add your own comments and reply to mine! I think this can become an excellent resource for our community going forward.

To put in your own numbers, go to:
File > Make a Copy

I would love to see your work so share back with me!

The most interesting lines for me are row 38 with “Profit margin” and then extrapolating from that, ” Gross sales needed for farmer salary” (row 40). This data point describes, at a given profit margin, the scale of sales you need to drive through a sales channel to provide a fair farmer salary. However, “farmer salary” may also be paid through other line items like labor percentage (rows 3-6) or admin cost percentage (row 13), so that should be taken into account as well.

This spreadsheet does not tell the whole story of farm profitability of course and each farm will have different numbers, but I think it is a useful of making decisions and planning the long-term future of your operation.

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How to Increase Lifetime Value of Member from $600.81 to $1,222.57 (+103%!)

I’ve talked for years about how retention is a key statistic for a farm share program. High retention means happy members, less work and marketing cost to maintain membership each year and it makes growth much easier!

There is also an argument I can make with math that makes it clear why retention is so important.

Here is a video describing the results:


Introducing Lifetime Value of Member

Lifetime Value of Member (LTM) is the measure of how much a member will spend with your farm over the life time of their membership.

Our newest staff member, Pablo is also a data guy so he has been digging into retention numbers on Harvie now that we have year-over-year data. We can compare that to data that came out of Member Assembler with the “CSA Farming Annual Report” that we did in 2014 and 2015.

In the 2015 Annual Report, we found the average year-over-year retention rate for CSA / farm share to be 46.1%.

For Harvie, we are seeing an average retention rate of 67%. That is a relative increase of 45% over a traditional CSA program.

This is a huge increase and validates the year of customer research that I did before developing the concepts that underlie Harvie.

So how does this translate to the bottom line or the “Lifetime Value of Member”?

So for a traditional CSA farm at 46.1% retention, on average each member will be retained for 1.29 years. Using the average cost of a farm share from the 2015 CSA Farming Annual Report of $465.75/year, the Lifetime Value of Member is $600.81.

For a Harvie farm share, to do a fair comparison I will use the $465.75/year and then add in 5% “delivery extras” sales because that is how much we see, on average, that members add to their share each week giving us $489.03/year.

At the average Harvie retention of 67%, each member will stay for 2.5 years. So the Lifetime Value of Member for a Harvie member is $1,222.57.

So this difference in retention takes the Lifetime Value of Member from $600.81 to $1,222.57. That is an 103% increase in LTM! Wow!

To be clear, this means that every Harvie member is worth twice as much a traditional CSA / farm share member.

Now take that increase, invest in marketing, invest in efficiency, invest in your employees, invest in your quality of life, or invest in spending time away from the farm with your family.

This is why I do the work I do. It is gratifying to see that my hunches and my research on how we can improve the profitability of CSA / farm share programs are being validated in the data.