I'm very excited about the launch of our first delivery! Thank you so much for being part of this.
Here are a few notes on logistics.
Customization cut off time - you can customize your order until Sunday, Feb 13th at 7:00 pm
Setting preferences - if you haven't already set your preferences, doing so will help you to get the most out of this program. Here is information on setting your preferences - https://harvie.zendesk.com/hc/en-us/articles/360021794754-How-do-preferences-work-
Home Delivery - if you have signed up for home delivery and don't expect to be home on the afternoon of the 17th you can leave a cooler out for us to put your order into. The forecast says it will be basically refrigerator temperature outside so this isn't essential, but it is a good habit to get into so that your orders can be protected from the elements.
Quality - if any items you receive from us are not up to your standards please let me know so that we have a chance to make things right for you.
Missed pick ups - if you know in advance that you will not be able to make it to your pick up please reschedule or cancel your order through your Harvie account. Here is a how to on doing that. https://harvie.zendesk.com/hc/en-us/articles/360001542514-How-to-skip-reschedule-or-change-a-delivery-location. You can make these changes until the customization cut off period on Sunday night at 7:00pm.
If after the cut off period you learn that you are not able to pick up, please let me know via email at mike@steelpony.ca or text at 403-506-3634. Please do not contact drop site hosts about missed pick ups.
Any orders that are not picked up 24 hours after the pick up window will be donated or used as we see fit in order to minimize waste.
Exciting Expansion - Being our first grocery style delivery, this developing project. I am really happy with the number of high quality local producers and suppliers we have connected with and I'm hoping that the variety we have to offer you is what you expect. I want to assure you that we are set on continuing to make new partnerships and diversify our offerings and we look forward to your feedback and suggestions.
Enjoy!
Mike and the Steel Pony Farm crew
