Even though we have a full year of experience packaging customized boxes, we still find ourselves making mistakes at the box assembly line. We are trying hard to minimize packaging errors but our commitment is to you. So please let us know if/when something is missing in your boxes. We will be happy to give you a credit or replace the item (when available). Your satisfaction is our goal and we won't be able to reach it without your feedback. Blessings from the homestead.