Join Our Team: Support Specialist

Harvie (http://harvie.farm) connects local consumers with local farmers who deliver shares of farm fresh products customized to their personal preferences.

The company behind Harvie is called Small Farm Central and was started in 2006 to meet the technology and marketing needs of local farmers across the US, Canada, and internationally and has served 1000s of farms in the last 12 years. Harvie was introduced in late 2016 to address the changing landscape of food buying and to help farmers grow sales and profit by making local food more accessible through a customer friendly CSA / farm share model. The concept has grown rapidly. In 2018, Harvie will help 35 farmers deliver over 100,000 shares with much more growth in 2019 and beyond.

To keep up with growth, the Harvie Team is hiring two Harvie Support Specialists.

The Harvie Support Specialists work as the front line of customer support for both assisting our partner farms as well as their customers.  Support requests come in through several channels, primarily email, but also phone and online chat. Support for our partner farms includes everything from setting up new accounts to training farm employees on software features to everyday problem solving.  Supporting our farmers’ end users often involves more mundane tasks such as helping them get signed up, scheduling vacations, billing questions and other account management issues.

As with any small company, this position will be multidisciplinary and will occasionally include work involving other aspects of the company including marketing, product development and testing.  

This is an exciting opportunity for independent, self-starting individuals who are ready to grow with Harvie.

Important details:

Full-time position with some flexibility (32-40 hours/week)

Competitive salary adjusted upward with experience

Health benefits, retirement plan, and paid vacation

Harvie farm share paid for by the company and delivered to the office by Rivendale Farms!

Office on North Shore of Pittsburgh, 10 minute walk from downtown, free parking

Relaxed dress code and office environment

Regular weekday schedule with some regular weekend coverage required

Equal Opportunity Employer

Requirements:

Highly organized to manage multiple goals simultaneously

Puzzle-solving — deductive ability to get to root causes of problems

Comfort with friendly phone support — support is unscripted and requests are often unique

Ability to explain technical concepts in a non-technical manner

Comfortable running demos and speaking on the phone

Ability to write courteous, friendly, and clear support emails

Ability to learn or have experience with web-based utilities such as Google Suite (Gmail, Google Docs, Hangouts, Google Sheets), Zendesk, Atlassian Suite, Slack, and Skype

Apply

Send resume and cover letter in PDF format to qroth@harvie.farm with subject line “Work at Harvie”.